Having problems with your Dyson DC07 Bagless Upright Cyclonic Vacuum ?

I just installed new carpeting and the vacuum makes deep tracks ( 4 of them, corresponding to the grates on the underside). They are so deep, I am concerned it will score or even cut the carpet. There is no height adjustment so I cannot raise it. Thank you


Answers :

Hi there,

The tracklines left by your Dyson are caused by the revolving brushbar grooming deep into the carpet pile to dislodge trodden in dirt, grit and animal hair.

However, you may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of plush pile carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC07 Bagless Upright Cyclonic Vacuum

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