Having problems with your Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum ?

Dirt and hairs not going into cylinder

\015 The suction on my Dyson is very powerful, but all of the dirt and hairs are getting trapped on top of the filter. I washed the old filter, but the problem continued. A replacement filter failed to solve the problem. All of the seals seem sound. Can anyone tell me how this is happening (it would seem impossible) and what I can do to rectify it?Thanks in advance,Pete\015

Answers :

It's not the filter that's the problem.  Air should go first to the cyclones, then to the filter, so the filter catches only those finest dust particles that are not trapped in the cyclones.  The most likely cause of the problem is that the cyclone pack is not properly seated, with the result that at least some of the dirt-bearing air is going directly to the filter rather than passing through the cyclones first.
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