Having problems with your Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum ?

My dc11 has suction through the hose but when put foot on it dont suck up


Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC11. To determine why the machine doesn't seem to be picking up as well as usual through the turbine head, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc11/dc11-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-seals-for-damage

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Repair Help & Product Troubleshooting for Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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My dc11 has suction through the hose but when put foot on it dont suck up


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