Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

My dyson dc14 not sucking only from the hose

\015 Hello,\015\012I need assistance with my dyson dc14 animal, which only sucks from the hose. The brush doesn't seem to spin although it seems the belt is not broken.\015\012\015\012please assist ...\015\012\015\012thank you\015

Answers :

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.
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\015\012What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.
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\015\012Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.
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\015\012Hope this helps!
\015\012
\015\012Liz
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HI to all users, i have encountered the same problem and fixed it quite quickly.
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\015\012THE MACHINE NEEDS TO BE LAID ON ITS SIDE AND THE BOTTOM PLATE TO THE BRUSHES TO BE REMOVED. CLICK THE CARPET/HARDE FLOOR BACK AND FORTH A FEW TIMES AND THEN MANUALLY TURN THE SMALL BELT THAT IS ATTACHED TO THE BRUSHES. SWITCH ON AND SEE IT BELT TURNS THE BRUSHES, ITS WORKED FOR ME.
\015\012
\015\012KEV
Repair Help & Product Troubleshooting for Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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