Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

Dyson collecting debris/hair, ect on top of hepa filter?

\015 My dyson animal is collecting hair and debris on top of the hepa filter, and inside the canister. I clean the vaccum weekly, is this supposed to happen? Any help would be great. Is anyone else having this problem or is it normal?\015

Answers :

Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!
OK. Can we first be sure that you've got your terminology right? I know from experience that many people don't realize their Dyson has two filters. The washable filter sits above the canister, while the HEPA filter is in the body of the machine underneath the canister and is made to be not easily accessible. Nothing much should collect on top of the HEPA filter, firstly because it is shielded by the canister and secondly because exhaust air blows out through it. The usual way people manage to get dirt on top of the HEPA filter is by opening the bin base too soon when removing the canister for emptying.\015\012
\015\012I hope this helps. If not, and you'd like to post more detail, I'll try again.
Repair Help & Product Troubleshooting for Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson collecting debris/hair, ect on top of hepa filter?


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