Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

Dyson hose suction strong...when using the brush bar no suction available. Have looked to see that all airways (u-bend) are clear. When engaging the brushbar the brushbar turns but no suction to floor.

Answers :


There\012 are several things that this could be. Probably the most common problem\012 that we see when customers come in with this problem is actually a \012fairly simple problem to fix. Here are just a few things that this could\012 be.

The fist possible problem sounds like the most probable to \012me, just because of the fact that you said you had just replaced the \012clutch, and therefore you had to remove the bottom sole plate. This is a\012 VERY common problem actually.

Possible Problem #1. The first \012problem is extremely common. In fact, we probably see between 2-3 of \012these problems every week. It mostly happens after people take the \012bottom plate off the vacuum cleaner2_bing.gif in\012 order to clean the roller brush. What happens is when they reinstall \012the bottom plate, they put it on on incorrectly. It's actually very easy\012 to do. When the bottom plate (soleplate) is installed wrong, there will\012 be a gap between the bottom plate, and the agitator housing, or the \012purple tray the roller brush sits in. This will cause the soleplate to \012be a few inches higher off the ground then it should be, preventing the \012brushes from even hitting the carpet. This makes it seem to the user \012that vacuum has lost suction power because without the brushes \012hitting the carpet, the machine will not pick up very well on floors, \012but when they use the attachment hose there's plenty of suction power.

Here's\012 a picture of the WRONG way to install \012the bottom plate. Notice the gap in between the two housings:

Here's\012 another picture, that is the RIGHT way to \012install the soleplate:

I\012 would say probably 6 times out of 10 this is the problem with the \012customers machine. If you checked the soleplate and it is installed \012correctly, move on to the second possible problem.

Possible \012Problem # 2. Turn the vacuum cleaner2_bing.gif \012upside down so the brush roller is facing upwards. I found the easiest \012way to work on it is to put it on a counter top or work bench. On the \012left hand side behind the roller brush you should see a flexible \012transparent hose that goes from the motor to the agitator housing. This \012hose actually has a lot of strain on it when the vacuum cleaner is in the reclined \012position. When the first few series of Dyson DC07 models came out, they \012didn't make this hose long enough, so when the vacuum was in the \012reclined position, it would put too much stress on the hose, and cause \012the hose to actually crack, usually right where the end of the hose that\012 goes into the agitator housing. Examine your hose and see if you have \012any visible cracks in this hose. If you need to you may just remove the \012entire hose assembly by pulling on it. It will easily come right out of \012the machine so you can inspect it better. Here's a picture of where the \012hose usually cracks:

This\012 would also explain why the vacuum works fine when using the \012attachments, but not on the floors. The attachment hose uses a different\012 suction channel, and when the machine is in the upright position, no \012suction goes through this hose. If you do find a crack in this hose, the\012 this hose needs to be replaced. Here's a direct link to that hose on \012our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose\012 Part # 904219

Possible Problem #3. I would suspect that this\012 may not be the problem, but if neither of the solutions above worked, then try this\012 one. Dyson's in general are prone to clogging. There are a few clog \012ports throughout the vacuum cleaner that were added there due to Dyson \012prototypes becoming clogged at these points. Here are pictures of how and where to check \012for these clogs. Simply remove the suction port covers at both of these \012locations:



If\012 you are getting suction power from the hose, but the vacuum still \012doesn't pick up on the floors, I think that these solutions should fix your problem. If\012 you just replaced the clutch mechanism, the roller brush should be \012fine, but turn the vacuum over on it's side and make sure that the \012roller brush is actually spinning while it's on carpet mode. If none of \012these problems fixed your Dyson, please use the Clarification Request, \012or leave another comment here on the Fixya repair page, and I'll be \012happy to further diagnosis the vacuum cleaner with you.

I hope \012this was helpful to you. If so, please be sure to rate the repair as \012helpful by clicking the thumbs up icon in the top of the repair page. \012This is what keeps Fixya repair professionals like myself continue \012posting these detailed repair solutions for free. We really do \012appreciate when someone recognizes the work you've done. Thank you very \012much,
Repair Help & Product Troubleshooting for Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson hose suction strong...when using the brush bar no suction available. Have looked to see that all airways (u-bend) are clear. When engaging the brushbar the brushbar turns but no suction to floor.

Hello,There\012 are several things that this could be. Probably the most common problem\012 that we see when customers come in with this problem is actually a \012fairly simple problem to fix. Here are just a few things that this could\01 ... Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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