Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

Dyson DC14 roller doesn't turn but everything else works. The belt is on correctly, the roller is clean and it turns manually so I can't figure out the problem.


Answers :

The DC14 has a "brush control system" operated by a knob on the right side of the base. This knob has two positions: "bare floors" and "carpet". The roller will turn only when the knob is on "carpet", and even then only when the handle is tilted back (with the base still flat on the floor). The problem is that this system uses two belts, only one of which is easy to see. If you're sure that the control knob is in the correct position, and still the roller doesn't turn, then most likely the belt that you can't see is broken (that belt goes from the motor to the clutch mechanism behind the control knob).\015\012
\015\012Belt replacement on this model is not for the faint-hearted! To get an idea of what's involved, you can go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement". It's a slightly different model, but the principle is the same. At least you will see how to remove the clutch cover so you can check on the other belt and confirm if this is the problem or not.\015\012
\015\012I value your feedback, so please remember to rate this response. Good luck!
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