Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

Dyson DC14 doesn't pick up much of anything.

\015 I have had my machine for almost 2 month. This vacuum just doesn't pick up much at all. I ordered it from HSN and they don't do returns after 30 days. The brush is spinning, but it won't even pick up 'lint' type objects from the floor! No matter how many times I go back and forth...nope. I've checked for clogs. There are none. I haven't even finished paying for the thing (5 'easy' payments) and I've gotten out my old Hoover Windtunnel again. The Dyson is useless.I don't have animals, btw.\015

Answers :

Hi its Darran at Dyson.

I am surprised to hear you are having difficulties with your Dyson.

If you have already completed the full blockage procedure and washed the pre filter, it may be worthing checking the internal hose on the base of the machine.

Lie the machine on its side and you should see a small corrigated pipe. Twist this a quarter turn clockwise and then try the machine again. You may find that this hose twisted pulling the cleaner head up very slightly preventing it from contacting with your surfaces correctly.

If this still does not solve the issue, your machine is still covered by warranty so call our Helpline on 1866MYDYSON so we can help you further.

Kind regards
Dyson Customer Service
Repair Help & Product Troubleshooting for Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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