Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

Dyson Refuses to Honor Warranty

\015 I have a Dyson DC14 Low Reach.\015\012\015\012I have repeated clutch failures (the machine makes a loud grinding noise).\015\012\015\012The machine is 18 months old. Dyson covered the first replacement under warranty, but now refuses to cover repairs. They say that the dealer who sold it to me (Amazon.com) is was not authorized, and may have sold me a used or defective machine. (Funny that this wasn't mentioned until the machine failed repeatedly.)\015\012\015\012Their "authorized repair center" owner told me that the clutch was a common source of problems, was poorly designed and made of plastic, and tha he fixed that problem is Dysons "every day". He said that the drive belt couldn't be replaced without a $150 clutch replacement. He then tried to sell me a competing brand - and he's an authorized dealer and repair center!\015\012\015\012Be careful about paying a premium for a Dyson, thiniking that you'll be covered under the widely advertized "5-year warranty".\015\012\015\012Also beware of clutch problems. a web search found many mentions of this.\015\012\015\012I'm happy with the performance of the machine - just disappointed in Dyson for not standing behind their warranty.\015

Answers :

Hi.\015\012\015\012I have been repairing Dyson machines since they first came out.\015\012DO NOT PAY FOR A NEW CLUTCH.\015\012I can assure you that both clutch belts can be replaced.\015\012Its A tricky job & can take some time to do.\015\012Its more cost effective for a shop to fit a new clutch at your expense $150\015\012Clutch Belts are readily available in the UK you can purchase belts from numerouse sites for approx $10 postage to states $3 to $5 saving you a small fortune.\015\012If you want to know how to fit the 2 belts I can sell you A manual for approx $11\015\012Or contact me at [email protected] for more information.
For FREE online instructions to replace the Dyson DC14 belts or the clutch, with photos, please go to \015\012\015\012http://www.sparesaver.com/technical_advice/Hints_Tips/DC14_Hints_and_Tips/DC14_Hints_Tips_index.htm
Repair Help & Product Troubleshooting for Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson Refuses to Honor Warranty

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