Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

Dyson animal is giving me fits

\015 My Dyson DC 14 purple animal will not stand into the upright position and is not picking up dirt. It has not been picking up the last couple of times I vacuumed but thought it was my imagination. This morning I took the shield off the brush and cut out strings that were around it. I also removed the u-tube to see if it was clogged. All of it I put back and thought I put it back properly, but now it will not click into the upright position.The brush is working, and the vacuum is not picking up the dirt very well. Can you help me?\015

Answers :

Hi,

Try this quick repair and see if this fixes your Dyson in terms of not going in the upright position: This is a frequent problem that we see come in on Dysons. If this doesn't fix it, please feel free to just use the clarification request and let me know this didn't fix it. The suction problem is happening because when the machine is put in the upright position it diverts the suction from the floor to the hose automatically, and it's probably stuck in between the lower part and the hose part.

Step 1.
Turn power off and unplug the machine.
Tilt the machine backward to a 45° angle.

Step 2.
\015\012
  • Hold the section under the airway inspection pipe.
  • \015\012
  • The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move.
  • \015\012
  • Pivot this section upwards until it clicks into place.
  • \015\012
  • Release the black button once the valve pipe carriage is moved up into place.



  • 872ec6e.jpg 9ee0e6b.jpg

    f5fcc76.jpg

    Step 3.

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      \015\012
    • Tilt the machine forward.
    • \015\012
    • The cleaner head should now slide underneath the part you have just clicked into place.
    • \015\012
    • The machine should now stand upright.
    \015\012
    20e76d6.jpg

    \015\012
    \015\012In terms of the machine not picking up, this could be caused by a few things.
    \015\012
    \015\012The first thing you should check is the filter. The DC14 has a motor filter that is recommended to be washed every 90 days. Here's how to access this filter:
    \015\012
    \015\012
      \015\012
    • To remove the washable filter: Remove the clear bin; and cyclone top from your machine by pressing the cyclone release button.
    \015\012dc14_cyclone_removal_01.gif\015\012
    \015\012
      \015\012
    • Lift clip to remove the filter from the machine.*
    \015\012dc14_filter_removal_01.gif dc14_filter_removal_02.gif
    \015\012*The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.
    \015\012
    \015\012There are two different types of filters that were used on the Dyson DC14, and One part filter, and a two part filter. Here's instructions on how to clean both of them:
    \015\012
    \015\012ONE PART FILTER:
    \015\012
      \015\012
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • \015\012
    • Repeat the steps shown below until the water runs clear.
    \015\012\015\012\015\012\015\012\015\012filter_wash.gif\015\012filter_clean_squeeze.gif
    \015\012
      \015\012
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • \015\012
    • Repeat the steps shown below until the water runs clear.
    \015\012\015\012\015\012\015\012\015\012filter_wash.gif\015\012filter_clean_squeeze.gif
    \015\012
      \015\012
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • \015\012
    • Repeat the steps shown below until the water runs clear.
    \015\012\015\012\015\012\015\012\015\012filter_wash.gif\015\012filter_clean_squeeze.giffilter_1.jpg\015\012
    \015\012
      \015\012
    • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
    • \015\012
    • Repeat the steps shown below until the water runs clear.
    \015\012\015\012\015\012\015\012\015\012filter_wash.gif\015\012filter_clean_squeeze.gif
    \015\012
    \015\012
      \015\012
    • Leave to dry in a warm place for 24 hours. DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    • \015\012
    • Please ensure the filter and filter case are completely dry before refitting into the machine.
    \015\0121_part_filter_drying.jpg\015\012TWO PART FILTER:
    \015\012filter_2.jpg\015\012
      \015\012
    • Wash the filter in cold water only. Please DO NOT use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.
    • \015\012
    • Repeat the steps shown below until the water runs clear.
    • \015\012
    • Leave the filter to dry in a warm place for 12 hours, until completely dry.
    • \015\012
    • DO NOT dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near a naked flame.
    \015\012dc14_filter_01.gif dc14_filter_05.gif dc14_filter_06.gif
    \015\012The filter should be washed at least once every 6 months.
    \015\012
    \015\012Also, since you have removed the bottom plate, a common problem on the Dyson's is when this plate is reinstalled. It is very easy to put the plate on incorrectly, which prevents the brushes from hitting the carpeting. This can seriously decrease the pick up on carpets. Check the bottom plate to make sure that it was put back on properly. Here's pictures of both the correct, and incorrect way to reinstall the bottom plate:
    \015\012
    \015\012Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


    9739790.jpg
    Here's another picture, that is the RIGHT way to install the soleplate:


    8b953d0.jpg
    I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

    \015\012
    \015\012
    \015\012I hope that this was helpful to you. Please feel free to use the Clarification Request form here on Fixya if you have any questions.

    Thank you,

    Chris J.
    GoVacuum.com
    Repair Help & Product Troubleshooting for Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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