Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

DC14 the suction is fine from the hose and brush bar wasnt turning with no suction at all from the bottom of the vacuum


Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC14. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ALLFLOORS_US

The correct way to wash the filter is shown in the video linked below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ALLFLOORS_US

Hopefully, by clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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