Having problems with your Dyson DC14 Animal Bagless Upright Cyclonic Vacuum ?

Dyson dc14 starts, runs for 15 mins and then shuts off


Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC14. Your machine is designed to shut itself off if it begins to overheat - this may be due to a blockage, and the filter may also need a wash.

To prevent this from occurring again, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ALLFLOORS_US

In normal use, the filter must be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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