Having problems with your Dyson DC14 Bagless Upright Cyclonic Vacuum ?

My dyson dc 14 is not picking up as well as it should,but, suction still very strong when using hose with attachments, have checked belt and have checked for blockages. can any one help please?

Answers :

Hi its Darran at Dyson.

I would check that the brush bar is turning when you have the cleaner in the vacuuming position. To check this, make sure the brush control dial (on the cleaner head) is in the centre position and when you release the head of the cleaner to vacuum, it should move forward to the "on" position. Lie the machine on its side keeping hands and loose fabrics away from the base, switch it on and see if the brush bar is turning.

If it is, you would need to check the machine through for a blockage and wash the pre filter. To so this, please refer to your user guide or check out www.dyson.com and visit the Support section which has lots of self help information to help resolve this issue.

I hope that this information is useful to you.

Kind regards
Dyson Customer Service
Repair Help & Product Troubleshooting for Dyson DC14 Bagless Upright Cyclonic Vacuum

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