Having problems with your Dyson DC14 Full Gear Bagless Upright Cyclonic Vacuum ?

I have a dyson dc14 that is not working. It has

\015 I have a dyson dc14 that is not working. It has suction in the canister, but not in the hose. I do not have an owners manual, as the machine was given to me from someone that was moving and was going to throw it away. I knew that the machine was only a couple years old at the most, and could be fixed. I am wondering if it is missing a part ( a connector on the bottom of the machine) between the bottom of the hose and what I would call the beater bar.. this bar is not moving either. i have checked the suction on the canister and it works very well. I would appreciate any help, so that i could use this machine.,[email protected]\015

Answers :

Hi its Darran at Dyson.

First of all you need to ensure that the brush control dial on the cleaner head is in the correct position. With the machine stood upright, this dial should be in the centre position (you should be ablwe to move it backwards to the off position). If it is, you then need to release the head into the vacuuming position at which point the dial should move forwards to the on position, lie the machine on its side and switch it on. The brush bar should then start to move. If not, its possible that the cluth may have a fault and you may need a repair or replacement clutch assembly.

If the brush bar starts turning, try the machine and if the suction is still poor, you will need to follow the blockage procedure. This can be found in the user guide, however as you no longer have a copy, you can download one for free via our website at www.dyson.com. Just visit our support section and you will find a complete self help guide and contact information for Dyson direct if you feel you need it.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service
www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC14 Full Gear Bagless Upright Cyclonic Vacuum

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