Having problems with your Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum ?

My Dyson DC15 has suddenly become very reluctant to turn left. This is only the case when it is switched on and irrespective of whether the roller brush is running or not. When the cleaner is switched off it behaves as normal as far as steering is concerned.There is no obvious problem with the ball or steering swivel mechanism. Any ideas ?


Answers :

Hi its Darran at Dyson.

Although strange, I believe we have a solution. It sounds as though the cleaner head hose is blocked. When the machine is running the suction will be pulling against the bloskage causingt he hose to contract and prevent it from swivelling the left. When switched off there is no resistance in the cleaner head hose which is why it moves normally.

You simply need to check and clear the blockage from the cleaner head hose and this should resolve the problem.

Details on the blockage procedure can be found on our website at www.dyson.co.uk/support. From the Support section homepage, click on "My machine is not working", pick you machine and follow the diagnostics for my machine is not picking up correctly.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service
Repair Help & Product Troubleshooting for Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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