Having problems with your Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum ?

Dyson dc15 ball turns when off but not when switched on

\015 When switched off the vacuum turns left an right without problems. However when I turn on the vacuum and try to turn to the left the suction bar lifts up and doesn't turn well. Struggling to see why ok when off and problem only when switched on\015

Answers :

Hi John,

I'm sorry to hear you're concerned about your DC15. When the machine is switched on, the powerful suction causes the soleplate to seal closely with the floor surface.This may be why the machine feels a little heavier to steer when the machine is running.

I'd encourage you to give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), so one of our advisors can run through some troubleshooting with you to make sure everything is correct with your machine.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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