Having problems with your Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum ?

My dyson DC16 constantly shuts off even when battery is fully charged. I cleaned the filters to see if that was the problem. It only runs for a few seconds before it shuts off. It will run intermittently for about 10 minutes before dying completely. Please advise


Answers :

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

I do not have a solution to the short run, and I have run into the same problem with my Dyson. I purchased a replacement battery which solved the problem for 1-1/2 years, then it reappeared. Another new battery solved it. I now have realized that the battery is always charging while in the wall storage holder, and being a Li-ion, they do not like that. When I use the vacuum, I am now putting it back in the charger, and letting it charge until all 3 lights are on, and then I put a business card where the contacts for charging are at the top of where the charger meets the vacuum, and when correctly placed, the lights go out, indicating that I have interrupted the circuit. I have put the date on the battery, and will see if this extends the life of the battery.
Repair Help & Product Troubleshooting for Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

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