Having problems with your Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum ?

DC16 charger output 28VDC Battery 23.6VDC only runs 1-3 sec what is wrong

Answers :

Hi Rene,

I am sorry to hear that your DC16 handheld seems to have a short runtime.

This issue is generally the result of the filters needing to be washed or not being seated properly in the machine. If the machine is being used regularly, the filters should be washed monthly otherwise it will impact the performance of the machine.

To inspect the filters follow the steps below:

Remove the canister and separate the nozzle from the main body of the machine by pressing the silver button on the top of the machine.

Remove the pre-filter.

There are two portions to the washable pre-filter a blue sponge and a white scrim that has blue plastic.

In the lower right hand corner of the blue plastic is a small silver disc. Opposite of the small silver disc is a hole that should slip onto a molded plastic post in the main body of the machine.

While holding the handle of the machine in your right hand locate and lift up on the small "lip" on the left-hand side of the main body where the vents are.

The rectangular blue sponge is your post motor filter.

These filters should be washed once a month in cold water (no soap) and left to dry at room temperature for 24 hours or more.

If any gray is visible on any part of the filters they need to be washed.

When replacing the pre-filter into the machine it is important that the blue sponge face away from the motor and the small silver disc on the white portion be positioned in the lower corner of the main body.

If the steps above do not fully resolve the problem, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Repair Help & Product Troubleshooting for Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

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