Having problems with your Dyson DC17 Animal Bagless Upright Cyclonic Vacuum ?

I have a DC 17. In the middle of vacuuming the vacuum stopped working when it was in the upright position. It only works when the head is down and i am using the bar. I can not use the extension bar, becasue when I put the vacuum upright it shuts off. Where is the problem?


Answers :

Hi there, it's Jack at Dyson.
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\012 Like most Dyson vacuums, DC17's main suction motor is protected by a thermostat which shuts the machine down if it starts to overheat. This could be due to a blockage, and the filter may also need a wash. If this occurs, the separate brush bar motor will still run if you recline the vacuum, and shut off when you stand the vacuum upright.
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\012 The vacuum should reset itself automatically after it's cooled down for around 2 hours. To prevent this from reoccurring, please wash the filter as shown in our video guide - in normal use this should be done at least once every 3 months. Use cold water without detergent, and allow the filter to dry completely for at least 24 hours before replacing it.
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\012\012Once you've done this it's important to check the vacuum for any blockages - our Support guide will walk you through each checkpoint to make sure nothing is missed: http://www.dyson.com/support/dc17/dc17-allfloors/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction
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\012This should resolve the issue. However if the issue reoccurs when the filter is clean and there are no obstructions in the airways, there could be an issue with the cyclone pack itself. If this is the point please contact us directly, as we'd appreciate the opportunity to provide further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Nothing is the problem. the machine turns all of its sucktion to the hose when its in the upright position.
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