Having problems with your Dyson DC17 Animal Bagless Upright Cyclonic Vacuum ?

Spinner bar not spinning got something stuck in it

\015 Spinner bar not spinning\015\012got something stuck in it and once removed not sucking up\015

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC14. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:


Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the brush control switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting \015\012over the phone with you recommend the best course of action.You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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