Having problems with your Dyson DC17 Animal Bagless Upright Cyclonic Vacuum ?

Extremely difficult pushing vacuum over new carpet

\015 Hello! I have a Dyson DC17 and I am having problems vacuuming over our new carpet. It is a new carpet with a thicker pile than we previously had, but it seems like something more may be wrong. It feels like I am trying to push it through wet sand when I try to use it, even on thinner area rugs. Any suggestions? I've checked the small belt in the front which is intact. And the bar does spin manually.\015

Answers :

Hi Julie,

I'm sorry to hear you're having difficulty using your DC17 on this particular carpet type. I'd encourage you to contact the carpeting manufacturer for advice, as they should be able to recommend the best way of cleaning it.

If you'd like any further assistance with your machine, please email us on [email protected], or give our customer Helpline a call on 1-866-693-9766.

Best wishes,

Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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