Having problems with your Dyson DC17 Animal Bagless Upright Cyclonic Vacuum ?

Sweeper stopped after using wand

\015 This has happened before, I will use the wand and once I put it back, the sweeper itself doesn't work. It turns off and then it won't turn back on. Days later, it will work like normal. Why?\015

Answers :

Hi there, it's Jack at Dyson.
Most of our vacuums include a thermal cut out, which shuts the machine off if it starts to overheat. Usually this will be because the filter needs a wash, or because there's a blockage in the machine. From what you've described it sounds like there's a blockage in the hose, wand or duct.
To resolve this, please follow the steps shown in our online Support guide: http://content.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL
It's important to wash your machine's filter at least once every 3-6 months, as shown in the video above. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.
This should resolve the issue, but if you would like some further advice from our experts, please email us at [email protected] We'll be in touch as soon as possible.
Best wishes,
Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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