Having problems with your Dyson DC18 all floors Bagless Upright Cyclonic Vacuum ?

Lower filter repair to eliminate excess noise

\015 I need to clean the lower filter in my Dyson to try to figure out why it is unusually loud. I have already cleaned all hoses, the upper filter, refuse container, and brush assembly. It is clear that it must be rotated a few degrees clockwise to open, but it feels like it is locked in place by something. The only screws I see are Torx. Do I need to remove those to get to that filter?\015

Answers :

Hi there,

I'm sorry to hear your DC18 is making an unusual noise. Please note, the filter located beneath the clear bin is designed to last the lifetime of the machine, and does not need to be maintained or replaced. Attempting to clean this filter is likely to cause damage, so we'd strongly advise against this.

Although I note you've already cleaned the filter located inside the cyclone pack, you might want to take a look at the video below to check you've done so as recommended. In normal use, this should be done at least once every 3 months. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

You may also want to run through the troubleshooting steps shown in our Support guide to make sure there are no obstructions you may have missed:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

If your machine continues to make an unusual noise, I'd encourage you to get in touch with us directly, as we'd appreciate the opportunity to provide further assistance. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Repair Help & Product Troubleshooting for Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

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