Having problems with your Dyson DC18 Allergy Bagless Upright Vacuum ?

My Dyson dc 18 slim extender wand has NO suction. There is a plastic white cylinder object blocking.


Answers :

If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.
Hi its Darran at Dyson.

To clear the blockage remove the wand/hose assembly from the machine and the remove the wand from the hose. If the blockage is in the wand handle, you will ned to use a narrow stiff object long enough to poke through it to try and clear it. If the blockage is in the hose, you should be able to remove it completely from the machine then this will help you remove the blockage.

Should you need any further help or advice, please call us on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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