Having problems with your Dyson DC24 Animal Bagless Upright Vacuum ?

My Dyson dc24 even after reset the brush won't spin. Tried reset multpiple times and still did not work.

\015 Tried in all poisitions and still nothing. First Night using and got us through one and a half rooms. Dont know if its just a factory malfunction or not. Nothing is in the spindle/brush.\015

Answers :

Hi there, it's Jack at Dyson.

I'm sorry to hear about this - when pressing the red reset button on the cleaner head, it can help to use the eraser-end of a pencil. You should feel a 'click' as you press it. You might also like to take a look at the video below, just to make sure you're following the correct reset procedure.

The brush bar will never rotate when the machine's standing upright, so make sure you recline it into the vacuuming position before you test it.

If this doesn't resolve the issue please contact us directly so we can help further. You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

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