Having problems with your Dyson DC25 All Floors Bagless Upright Vacuum ?

The ball on my DC25 keeps jamming, as if the filter cover keeps coming loose.

\015 After about 2 minutes use, the vacuum becomes sticky to push, and you can hear that something is clicking. Then it jams to the point that it would not be prudent to continue using it. If you take off the filter cover and re-set it, it works again for a couple of minutes, but then the problem recurs. I have had the machine for about a year, but it is in my holiday home, so it has only been used for about 3 months in total.\015

Answers :

Hi Jeanette,

If you haven't been able to resolve the issue with your filter after following our previous directions, I'd encourage you to get in touch with us so we can resolve this for you. If a replacement part is necessary, this should be covered by our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide. All you need is a copy of your proof of purchase.

You can reach us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC25 All Floors Bagless Upright Vacuum

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