Having problems with your Dyson DC25 All Floors Bagless Upright Vacuum ?

The hose connecting the brush head to the ball will not stay sealed; it keeps popping off.

Answers :

Hi there, it's Jack at Dyson.

I'm sorry to hear about this. The lower duct hose has a push-fit design, and is engineered to remain firmly attached at both ends in use. The issue you've described sounds unusual, but it's possible that the hose could become detached if it's damaged or blocked. I would encourage you to get in touch with us directly so we can run through some quick checks to help resolve this.
Please email us at [email protected], and one of our experts will be in touch as soon as possible to provide further assistance. We'll look forward to hearing from you.
Best wishes,
JackDyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC25 All Floors Bagless Upright Vacuum

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