Having problems with your Dyson DC25 All Floors Bagless Upright Vacuum ?

Dyson dc25 floor part will not ****

\015 My dyson dc25 floor part will not suck, when I remove this part and put my hand over the hose which joins the floor part to the vacuum the suction is really strong but when the floor part is put back on there is no suction..... Can somebody help me? I have checked all of the hoses to make sure the hoses are clear from rubbish and have also cleaned all the filters\015

Answers :

Hi Mike, it's Jack at Dyson.

The cleaner head has to form a close seal with the floor surface for high pick up. Just placing a hand under the cleaner head will not cover the entire soleplate, and therefore you won't get an accurate impression of the suction power.

You can test it by turning the machine on, reclining it into the vacuuming position, turning off the brush bar using the silver brush control switch (next to the red on/off switch), then placing the cleaner head onto a sheet of newspaper or something similar. You will see the paper seals closely with the soleplate.

If you're still concerned after you've tried this, please get in touch with us directly. Our experts are on hand to help, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC25 All Floors Bagless Upright Vacuum

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