Having problems with your Dyson DC25 Animal Bagless Upright Vacuum ?

Belt isn't turning the brush head

\015 The brush head is turning manually freely but the belt doesn't seem to be turning it when swiched on. The belt appears to be still attached\015

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC25. This model is equipped with a belt designed to last the lifetime of the machine, and we'd advise against attempting to access this, as this can void our 5-year guarantee.

If the brushbar isn't rotating, it's likely that the machine just needs resetting. This is easy to do - please follow the steps shown in the video below. Our online support guide may also be useful:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ANIMAL

This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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