Having problems with your Dyson DC25 Animal Bagless Upright Vacuum ?

Brushes move but won't pick up anything

\015 Seems to spit haircetc back out\015

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC25. If the machine doesn't seem to be picking up as well as usual, and debris seems to be coming back out of the cleaner head, this is likely to be due to a blockage. The filters may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:


In normal use, the filters should be washed at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for them to dry completely before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Repair Help & Product Troubleshooting for Dyson DC25 Animal Bagless Upright Vacuum

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