Having problems with your Dyson DC25 Animal Bagless Upright Vacuum ?

Dyson DC25 Animal Hose Not Picking Up

\015 Hi , I had a block in the brushbar area. I unblocked it but then lost suction to the hose and somehow the wand has got bigger and will not fit down the hose?\012\012Thanks\015

Answers :

Hi Ben,

I'm sorry to hear you're having difficulties with your DC25. From what you've described, it sounds as if there may be a blockage in the wand or hose. To resolve this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

If the wand is difficult to reattach to the machine, it may be because the hose has become twisted during use. Remove the wand and allow the hose to straighten itself out before refitting the wand.

I hope this helps - if you'd like any further assistance or advice, please call our customer Helpline 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC25 Animal Bagless Upright Vacuum

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