Having problems with your Dyson DC25 Animal Bagless Upright Vacuum ?

Dyson DC25 animal motor not working

\015 Had it for about a year or year and a half. There was a loud noise coming from the vacuum,then it stopped and so did the suction. The brush still turns but there is no suction. When the vacuum is locked into the upright position nothing happens when it is turned on but when you unlock it, the brush will spin. I cleaned out all blockages and noticed that the ball was hot to the touch. I think the motor burned out so is that my problem and is there any way to fix this?\015

Answers :

Hi there,

I'm sorry to hear you're having difficulty with your DC25 Animal. If you haven't already contacted our customer Helpline, I'd encourage you to do so - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). If a repair is necessary, this should be covered under the terms of our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide. All you need is a copy of your proof of purchase.

We'll look forward to helping you resolve this.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC25 Animal Bagless Upright Vacuum

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