Having problems with your Dyson DC25 Animal Bagless Upright Vacuum ?

Roller Bar is abrading (removing the fabric of) our carpet. Is there a softer brush or another solution? Has anyone else observed this problem?

\015 This DC25 is brand new. I turned it on and ran it on our carpet for 10 seconds and noticed it left an abraded (sanded-like) area in the footprint of the roller bar. Also, in that short time, there was a sizable collection of the carpet fibers in the canister. \012The carpet is clean, expensive, in perfect shape, and and has been very recently vacuumed with a Rainbow Vacuum.\015

Answers :

Hi Mark,

If you're concerned about the suitability of your DC25 for this particular carpet, I'd encourage you to email us at [email protected], as we'd appreciate the opportunity to provide further assistance.

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC25 Animal Bagless Upright Vacuum

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