Having problems with your Dyson DC25 Animal Bagless Upright Vacuum ?

Brush stopped working, cleaned belt, can not find reset button and does it have a belt?


Answers :

Hi Brenda,

Your DC25 is equipped with a sensor which shuts off the brush bar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brush bar, you should be able to reset the machine.

The brush bar will not rotate when the machine is standing upright, so make sure you recline your DC25 into the vacuuming position before testing it.

Please note, the sensor will protect the belt from damage, so it is not necessary to disassemble the cleaner head as shown in the video posted by small6363. Dismantling the cleaner head to this extent will also void our 5-year guarantee on this machine.

If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Repair Help & Product Troubleshooting for Dyson DC25 Animal Bagless Upright Vacuum

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Brush stopped working, cleaned belt, can not find reset button and does it have a belt?


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