Having problems with your Dyson DC25 Animal Bagless Upright Vacuum ?

There is loss of suction & when handle is locked upright it switches of power


Answers :

Hi there, it's Jack at Dyson.
If your DC25 doesn't seem to be picking up as well as usual and shuts off in use, it's likely that it's overheating. This can be caused by a blockage - the filters may also need washing. To locate and clear any blockages please take a look at our Support guide:

http://www.dyson.co.uk/support/dc25/dc25-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use both filters need to be washed at least once every 3 months as shown in the video below. Use cold water without detergent and allow at least 24 hours for the filters to dry before replacing them.
This should resolve the issue but you can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US) if you'd like any further advice.
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.com

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