Having problems with your Dyson DC27 Bagless Upright Vacuum ?

I cannot pull out the wand...appears to be stuck


Answers :

Hi there,

Sorry to hear you're having a problem with your DC27. A jammed wand is easy to rectify by following these simple steps:

\012
    \012
  • Pull the wand up as far as it will go
  • \012
  • Locate base of hose on rear of machine and pull hose away from the machine
  • \012
  • Pull hose release tab, and pull the hose away from the machine to untwist it
  • \012
  • Reattach hose to machine
You should untwisting the hose frees the wand, allowing unrestricted motion. However, if you're still experiencing difficulties, please get in touch with us free, on 08002980298 (UK), or 1866MYDYSON (US), so we can assist you.

Kind regards,

Jack
Dyson Customer Service
Try tapping the wand, (with the handle of a butter knife), around the part that is going into the machine. Try giving it a twist as you pull. Sometime all you have to do is break it loose. Once you do that, it should come right out.

Jim
Repair Help & Product Troubleshooting for Dyson DC27 Bagless Upright Vacuum

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