Having problems with your Dyson DC27 Bagless Upright Vacuum ?

Hi, having problems with my Dyson DC27. It's worked very well for the last few years but recently i can't get the handle to stay attached to the base after using the wand causing the handle to


Answers :

Hi there, it's Jack at Dyson.

I'm surprised to hear that your wand isn't staying attached in use - it's engineered to lock securely to the machine when you replace it after use.

Like all of our upright and cylinder vacuums, DC27 has a 5-year guarantee, so we should be able to help - I'd encourage you to get in touch with us directly so we can confirm if we're able to replace the wand under the terms of the guarantee.

You can reach our freephone customer Helpline on 0800 298 0288 (UK), or 1-866-693-9766 (US). Please have your machine to hand when you call so our experts will take you through a few quick checks to work out what's causing the issue.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
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