Having problems with your Dyson DC28 Animal Bagless Upright Vacuum ?

The vacuum has stopped sucking things up. The belt appears to be okay.

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system - I'd also recommend giving the filters a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:


The correct way to wash the filters is shown in the video linked below. Under normal use, this should be done at least once every 3 months. Use cold water without detergent, and allow up to 24 hours for both filters to dry completely before replacing them.


By clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action.

Kind regards,

Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC28 Animal Bagless Upright Vacuum

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