Having problems with your Dyson DC28 Animal Bagless Upright Vacuum ?

My vacuum will not engage to unlock to vacuum. I turn the vacuum on - that works fine. I put my foot on the part to make it so I can vacuum and it will not unlock. What could be the problem. SOO frustrating!

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions, as a blockage here could jam the valve carriage, making the cleaner difficult to recline. For guidance on doing this, please see the link to our Support page below:


After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson DC28 Animal Bagless Upright Vacuum

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