Having problems with your Dyson DC28 Animal Bagless Upright Vacuum ?

Suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal

\015 The suction will not switch back to the upright when wand is replaced but it still comes through the wand I have a dyson dc28 animal\015

Answers :

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

You may find a blockage is jamming the valve - you can check for this using our online Support guide:

http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at [email protected], we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
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