Having problems with your Dyson DC28 Animal Bagless Upright Vacuum ?

There is a clog in the bottom hose how can i get to it? I have the DC28

Answers :

Hi there, it's Jack at Dyson.

If the internal hose in your DC28 is blocked, you can remove the hose as shown in the video below. The hose has a push-fit design at each end, and should disconnect when you grip the plastic cuffs and pull with a firm, constant force. Once the hose is removed it should be easy to remove the blockage using the eraser end of a pencil or something similar. Please take care not to damage the hose as you do so.

You might also find our online Support guide useful in clearing the blockage: http://content.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

I hope this helps. If you'd like any further guidance from our experts, please email us at [email protected], and we'll be in touch as soon as possible.

Best wishes,

Dyson Online Customer Support

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