Having problems with your Dyson DC31 Animal Bagless Handheld Cyclonic Vacuum ?

My handheld dyson is not working - initially it was cutting out after only a few mins then seconds now it won't work at all despite showing green light ??

\015 My dyson is only around a year old and has always had a short battery life but I use it to clean crumbs in kitchen and occasional cleaning the car and stairs. Last week it started cutting out after only a few seconds and now it won't work at all :-( it shows a green light on top - I have cleaned it out (although not clogged as I keep it clean anyway). I love this dyson and am lost without it can you help\015

Answers :

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC31 Animal is only working intermittently. When fully charged, this machine should have a maximum runtime of 10 minutes, or 6 minutes on the maximum power setting.

There are several factors which could cause this, and to determine what's at fault we'd need to take you through some quick diagnostic checks when you have your machine to hand. The machine would also need to be fully charged, so please make sure it's had 3.5 hours to recharge before calling us.

You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Our experts will be happy to help further.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC31 Animal Bagless Handheld Cyclonic Vacuum

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