Having problems with your Dyson DC33 Bagged Upright Vacuum ?

Can not select Hard floors

\015 When trying to select hard floors the rollers stop spinning, only the carpet selection works.\012\012Can it be fixed easy enough?\015

Answers :

Hi Antony,

From your question, it sounds as if your machine is working correctly. When you select 'Carpets', the brushbar will rotate to agitate trodden-in dirt, debris and pet hair from the carpet pile. However, when you select 'Hard floors', the brushbar is designed to shut off to protect delicate floor surfaces and rugs.

You may find it helps to refer to the user guide supplied with the machine. In case you don't have this to hand, you can download a copy here:

http://support.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc33_uk_manual_260710 pdf.ashx

I hope this helps - if you have any further concerns about your machine, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can provide assistance. You can also find the answers to questions on using and maintaining your Dyson vacuum by visiting http://www.dyson.com and clicking 'Support'.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
Repair Help & Product Troubleshooting for Dyson DC33 Bagged Upright Vacuum

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