Having problems with your Dyson DC35 Handheld Vacuum ?

Can't put filter back in DC35

\015 I washed the filter and have refitted it, but the light is staying off which the manual says means its not been fitted correctly. I have tried every which way and cannot see that there is any other way of putting the filter in than how I have done it. When I try to use the vacuum the power gets weaker intermittently about 4 times and then it just shuts itself off.\015

Answers :

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC35. This machine has a microswitch which prevents the machine being used accidentally without the filter in place. The video below shows the correct way to remove, wash and replace the filter, and you should find that replacing it this way should solve the problem.

If this doesn't improve the situation, please get in touch with us directly so we can provide further assistance. You can reach our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have your machine to hand so we can run through some quick troubleshooting steps to help resolve the issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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