Having problems with your Dyson DC39 Animal Canister Vacuum ?

My Power head on my Dyson Animal DC39 will not stay spinning. Suction Issue?

\015 When pushing the button to turn on the brushes on my power head, the brushes will not get spinning, but if I hold the button in a 'sweet' spot I can get them to rev up. Then it seems to rev to high, then all of a sudden stop. Is there an issue with the power head? \012\012Please Help... My Dyson only a month old and I want to love it\015

Answers :

There should be a red insert on the right-hand side on the cylindrical bulge behind the brush cylinder. Check that this is moving when you push the button. The red insert should stay pushed in for the brush to rotate. The insert moves in an out as well as rotates in order to lock in the 'in' position. Mine is a little sticky on the rotation and I need to shake the brush head a little in order to get it to rotate and lock.
I had the same problem and fixed it by dismantling the brush and removing the small piece of transparent tubing. It works fine now and the only downside is I now have to keep my thumb pressed on the button if I need it to stop spinning (which I can live with rather than splashing out \302\24360 for a new brush.)
Repair Help & Product Troubleshooting for Dyson DC39 Animal Canister Vacuum

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