Having problems with your Dyson Slim DC18 All Floors HEPA Bagless Upright Vacuum - Iron/Titanium/Yellow ?

The vaccum works fine but when I use the hose the brushes don't rotate and neither does the hose have any suction

Answers :

Hi there,

I'm sorry to hear you're having difficulties with your DC18. The brushbar is designed not to rotate when the machine is standing upright, so this is nothing to be concerned about.

However, if there is no suction from the hose, there may be a blockage in the machine. To resolve this, please follow the steps shown in our online Support guide:


You may also want to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

If you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Repair Help & Product Troubleshooting for Dyson Slim DC18 All Floors HEPA Bagless Upright Vacuum - Iron/Titanium/Yellow

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