Having problems with your Dyson Vacuums ?
How should I troubleshoot the brush roller not rotating?
Take the sole plate off and check for blockage and check and make sure the brush is turning freely I suspect the brush is clogged and the soleplate is obstructed. Check the hose for any obstructions as well.
Your problem could be the clutch unit what has probably happened is either the clutch plates are warn, or the 3 balls in the clutch have warn a large grove in there fixing plate or the plastic hub that the brush roller to clutch belts runs on has melted this hub melting is the most common of all clutch faults.
There are no spares available for repairing the clutch other than the motor to clutch belt & the clutch to brush belt.
There are 2 belts that need to be checkd also to make sure they aren't broken. Here is a diagram to help
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How should I troubleshoot the brush roller not rotating?
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