Having problems with your Dyson Vacuums ?

Dyson dc23 animal brushes won't turn

\015 Rotating brushes (the ones in the head that stir up stuff on floor) won't turn. \012When I open up the underside (as in the picture on sticker on the actual vacuum), there is a rubber flap in the middle with a u-shaped notch. This flap is between the rotating brushes and the tube where suction comes from. If I occlude the opening, the brush turns normally; if no occlusion, no rotation. When the underside cover is back in place, normal suction but no turning so limited efficacy. Any idea what's going on here?\012Thanks in advance for any help.\015

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