Having problems with your Dyson Vacuums ?

Comcast dc50 Hi my vertually new dc50 doesn't seem to be picking up. It's not making the louder sound that it makes when the brushes go round and nothing is picking up in the cylinder, it's just building up flick in the head and depositing it back on the carpet in clumps :-(. Please help .....

Answers :

Hi there, it's Jack at Dyson.
From what you've described in your question, it sounds very likely that you have a blockage somewhere between the cleaner head and the bin. Please follow the steps shown in the video above to locate any obstructions from the cleaner head, and to remove any threads or hair from around the brush bar.
Once you've done this, it's also a good idea to follow the steps shown in our online Support guide for help locating blockages in the internal hose:
If you would like any further advice from one of our experts after you've tried this, you can reach our freephone UK Helpline on 0800 298 0298. We're available from 7am-10pm, 7 days a week.
Best wishes,
Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson Vacuums

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