Having problems with your Eureka Capture Upright Vacuum Vacuum ?

Eureka Capture Vacuum

\015 The canister isn't filling with carpet waste material, instead the hose on the back is getting clogged with the debris. How do I shut on the airflow to the hose while I am using the vacuum upright in order to collect dirt in the canister?\015

Answers :

1 ) That unit cannot shut off the airflow to hose while unit is used in upright position. The hose is in constant use, whether you are using attachments, or vacuuming the floor.
2) It does sound like you have a clog somewhere in the unit. Most often it is the grey filter screen is full, (which is located just above the dust cup...instructions found on sticker on back side of dust cup) which causes everything to clog or back up. You should check this piece every time the dust cup is emptied.
3) To check for clog in main hose, remove the square clear hose adapter (with a phillips screwdriver) from the back of the unit and pull out the grey plastic attachment end of hose from the side of the unit by the duster, and unwrap the longest part of hose from vacuum and lay it on the floor. Get a quarter or a nickel and while holding the clear square adapter end of hose up , drop the coin into the hose, shake the hose to see if the coin will roll all the way out the other end of hose onto the floor. If it comes out, re-attach the hose adapter , making sure the little foot is in place, and with the dust cup locked in place, turn the unit on, test suction at end of the hose, it should be strong. But, if itdoesn't come out, there is a clog. The grey plastic hose retainer at the bottom of the unit is open where you can stretch it over the hose and free the hose from the unit.Take something like a mop handle or broom handle,(I've also found a long dryer lint brush to be helpful) insert into the hose to break the clog loose. Repeat the coin test. When the coin comes through, reattach the hose.Test for suction.
4) To test the lower portion of hose for a clog (from the duster unit to the brushroll area in base) with the attachment end of the main hose out of the hole, you should be able to look down the opening and see into the lower portion where the hose curves into the base. Drop your coin in the opening (not in the duster tube) it should, with gravity, roll out to the floor. However, it may stop at the brushroll, so tilt your unit forward, and side to side to see if it comes out. If that doesn't make it come out, there is a clog in that lower hose.
5) To clear the clog, recline the handle all the way down on its back( again like vacuuming under a bed) roll the unit on its "belly", you should see the lower hose straighten out more, Insert something blunt into it, broom handle, or a bent wire coat hanger (bend to protect hose from puncture) and you should be able to clear the clog. If it still wont clear the clog, remove the 4 screws from bottom of unit and take hood of unit off to see the opening of bottom end of lower hose, near the brushroll. Clean out clog from that end. Once cleared, stand unit upright, re-test with the coin until coin rolls out freely. Put all parts of unit back together.
6) Make sure the height adjustment pieces are still attached to bottom of unit. (the plastic piece with 2 wheels and a spring) Reset this component, by reclining the handle in normal operating position, lean down turn height knob on hood to the highest carpet setting, and flip it slowly over to the bare floor setting, do this back & forth 4 times... over & back is 1, etc...then determine your carpet height...( berber is like normal carpet ) set the knob (with handle still reclined) on the middle setting, then place unit back in upright position. Test the vacuum for approx. 1 minute. While testing the unit, look into the dust cup and see if the dirt is swirling. If it isn't, then check the dust cup filter,(under the dust cup) to make sure it is clean. If it is coated with dirt, etc...,remove the filter tray , pinch the foam filter and pull out of tray.Tap the filter over a trash can, or replace it if you have a replacement foam filter handy. Replace foam filter in the tray, replace filter & foam into unit, close the lid, replace the dust cup and lock in place. Re-test vacuum.
7) If all the above steps are followed, this should prevent future clogs in unit.
Either the filters are clogged, the hose has a clog in it, or the dirt inlet down by the brush roll is clogged. Pull the hose off and see if you have suction at the end of the hose, that will tell you which way to look for a clog.
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